Meter Manager Software Suite

TESCO Meter Manager Software automates metering, field and shop operations while helping metering managers make better business operational decisions. TESCO realized the need for business software focusing on metering over twenty years ago. TESCO’s development team currently consists of 19 software engineers and developers and continues to expand.


TESCO’s software interfaces with competitors’ software and hardware, as TESCO understands that our software and hardware are not the only products in use by the industry. In addition, TESCO’s Meter Manager Modules also provide a hardware interface for field and shop equipment, providing a complete solution for our customers. There is no competitor on the market that has the combination of software and metering expertise that TESCO has.


Each Module is written specifically to support metering operations. No Module has been adapted for use from some niche outside of metering. TESCO has the only software written exclusively for metering professionals, by metering professionals. TESCO has worked tirelessly to create a uniform set of Modules written on the same software base for every customer in North America. An enhancement for one customer is an enhancement for every customer. At the same time, every customer has every module configured for their use and their reporting requirements.


The TESCO Meter Manager Software Suite consists of separate modules which can be purchased individually or separately depending on your specific needs. Here is the list of modules TESCO offers:

Hosted Options

Many of our customers prefer to avoid the time and expense of installing our software locally. For them we offer the option of a hosted solution, also known as Software as a Service (SaaS). Our hosted applications run from a secure Class-A data center, with multiple connections to the internet backbone. Our databases are replicated in real time to backup servers in a secondary location, giving us fail-over capability in the event of man-made or natural disaster.

Our primary server location is a secure facility, with continuous UPS power and backup diesel generators with on-site fuel for 10 days. All a Utility needs to run the application is Internet Explorer 7 or later with the Microsoft Silverlight plug-in. All communication between your computer and our servers will be via 128-bit secure SSL encryption. You may have as many users of the Web Portal as needed, each with his or her own login and access permissions. There is no per-user charge. You may add new users at any time with no software installation needed.

 

On-Site & Off-Site Training

With the purchase of any module, TESCO resources will initiate an on-site kick-off and project planning meeting with preparation work done remotely, beforehand. Varying levels of integration required with native utility systems can require subsequent on-site collaboration. If significant and/or frequent travel is required, TESCO can provide an estimated travel budget that most efficiently utilizes the correct personnel. Once the Meter Manager is implemented, TESCO resources will also provide training to the end users of the module(s). This can be performed on-site or remotely, as agreed upon by both the utility and TESCO.

In addition, most of our training, maintenance and user support can be performed via online meeting, such as WebEx or Meeting Manager. Alternatively, TESCO can provide virtual training or support with the capability to remotely view or control desktops, allowing us to see what the user sees and guide the user as needed. TESCO will also provide detailed documentation for the users of each Meter Manager module.


Security

TESCO follows industry best practices for security. All TESCO IT practices meet the PCI security standard, and are subject to a third-party audit to ensure conformability. Our employees are trained in security issues and follow documented security standards and procedures. Client data, when needed, is obtained and stored in a secure manner, and subject to strict non-disclosure rules. Our servers are subject to a weekly third party security audit. All TESCO applications, both native Windows and browser-based, use a secure SSL encrypted connection to the server for all communication.

Access to all modules is through a role-based security system, either standalone or integrated with ActiveX Directory. Data, whether hosted by the client or by TESCO, is stored in a secure enterprise class RDMS – Oracle, DB2, or SQL Server. Our hosted applications run from a secure Class-A data center, with multiple connections to the internet backbone. Our Microsoft SQL Server databases are replicated in real-time to backup servers in a secondary location, giving us fail-over capability in the event of man-made or natural disaster. Our primary server location is a secure facility, with continuous UPS power and backup diesel generators with on-site fuel for 10 days.

 

 

Meter Manager Field Module
Field Module – Complete job as shown in the workstation
Meter Manager Field Module
Field Module with Performance Management Dashboard
Meter Manager Installation Map
AMI Deployment – Installation Map

Meter Manager Software Documentation



Meter Manager Field Module
Field Module with Site Verification
Meter Manager Field Module
Field Module with Site Verification
Purchase The TESCO Meter Manager Software Suite
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